Terms of Service

Our subscription plans provide access to FitSquirrel's features and services:

• Monthly and annual billing cycles available
• Automatic renewal unless cancelled before the next billing cycle
• Price changes require 30 days advance notice
• All fees are non-refundable except as outlined in our refund policy
• Failed payments may result in service suspension after 7 days

Cancellation Policy

You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of your current billing period.

You retain full ownership of all data you input into FitSquirrel:

• Your member data, financial records, and business information remain yours
• You can export your data at any time in standard formats (CSV, JSON)
• Upon account termination, you have 90 days to export your data
• We provide migration assistance for annual subscribers

Data Portability: We're committed to preventing vendor lock-in. Your data export includes all member profiles, transaction history, and class schedules.

We offer refunds under specific circumstances:

• 14-day money-back guarantee for new annual subscriptions
• Prorated refunds for service outages exceeding 24 hours
• Full refund if we discontinue service with less than 90 days notice
• Billing error corrections processed within 2 business days

Refund requests must be submitted through our support system with appropriate documentation.

While we strive for 99.9% uptime and reliable service, we limit our liability as follows:

• Total liability limited to the amount paid in the preceding 12 months
• No liability for indirect, consequential, or punitive damages
• Force majeure events (natural disasters, pandemics) are excluded
• You're responsible for maintaining backups of critical data

Service Level Agreement: We target 99.9% uptime with automatic service credits for verified outages exceeding our SLA commitment.